NaviNet frequently asked questions

How do I get set up in NaviNet?

If you are already a NaviNet user for your other health plans, go to go to NaviNet or NaviNet's office search to request access to First Choice VIP Care Plus information on NaviNet.

If you are not a NaviNet user, go to NaviNet and click Sign up now. Be sure to complete all information requested.

Top of Page

How long will it take me to get access to NaviNet?

It will take 7–10 days to get access once you have provided all information requested.

Top of Page

How can I get access to information until NaviNet provides me with access?

You can get information can by contacting Provider Services at 1-888-978-0862.
Top of Page

I have access to NaviNet, but I don't see First Choice VIP Care Plus in my list of plans.

To add First Choice VIP Care Plus, go to NaviNet or NaviNet's office search to request access to First Choice VIP Care Plus information on NaviNet.

Top of Page

Others in my office have access to NaviNet but I don't. How do I get set up?

Each provider office has a designated NaviNet security administrator. This person can give you access. If you do not know the name of your NaviNet security administrator, ask another NaviNet user in your office to look under My Profile to see the name of your security administrator.

Top of Page

I can't remember my NaviNet ID or password. How do I get help?

Each provider office has a designated NaviNet security administrator. This person can assist you in identifying your ID and resetting your password. If you do not know the name of your NaviNet security administrator, ask another NaviNet user in your office to look under My Profile to see the name of your security administrator.

Top of Page

I am having problems registering. Does NaviNet have a customer service line?

The NaviNet Customer Support line is 1-888-482-8057.

Top of Page

H8213_001_WEB_318369 _Approved_11132018

Providers